Why Support Teams Are Drowning in Tickets (And How to Fix It)

Your support team answers “where’s my order?” 50 times a day. “Reset password” another 30 times. “How do I cancel?” 20 more times.

That’s 100 emails. Every single day. The same questions, over and over.

Your team is burned out. Response times are slipping. Customers are complaining. Leadership is asking why support costs keep rising.

Sound familiar?

The Problem: 80% of Support Emails Are Repetitive

Most support teams spend 80% of their time answering questions a computer could answer:

  • “Where’s my order?”
  • “How do I reset my password?”
  • “Can I get a refund?”
  • “How do I cancel my subscription?”
  • “What’s my account balance?”

These aren’t complex questions. They’re routine. But they’re eating your team alive.

Why This Happens

Email volume is growing 20-30% year over year. Your team can’t keep up. You have two options:

  1. Hire more support staff - Expensive ($50k+ per person), takes months to train, doesn’t solve the root problem
  2. Automate the repetitive stuff - Free your team for the conversations that actually matter

Most teams choose option 1. They hire. They train. They still drown in tickets.

The Current “Solutions” Don’t Work

Email templates and macros:

  • Sound robotic (“Thank you for contacting support…“)
  • Don’t adapt to context
  • Customers notice and complain

Helpdesk tools (Help Scout, Intercom):

  • Expensive ($20-50/user/month)
  • Require migrating your entire support system
  • Still require manual ticket management
  • Limited AI automation

Zapier/Make workflows:

  • Break when APIs change
  • Require technical setup
  • Don’t understand email content
  • Don’t learn or adapt

Gmail rules:

  • Too basic (keywords only)
  • Miss context
  • Break constantly
  • No learning

The Solution: AI Agents That Actually Learn

inbox.dog handles repetitive support tickets automatically. But here’s what makes it different:

It learns from your examples. Paste your best replies. Show it how you handle edge cases. It adapts to your tone and style.

It works in your Gmail. No migration. No separate platform. Your team already knows Gmail.

You stay in control. Every draft waits for your approval. Review, tweak, or reject. Toggle autopilot when you’re confident. Pause anytime.

It gets smarter over time. Not static workflows that break. Not templates that sound robotic. Agents that learn and adapt.

What This Means for Your Team

Before inbox.dog:

  • 6-hour average response time
  • Team burned out from repetitive tickets
  • Hiring pressure from leadership
  • CSAT scores slipping

After inbox.dog:

  • 1-hour average response time
  • Team focused on high-value conversations
  • Scaled 2x without hiring
  • CSAT scores maintained or improved

The math:

  • 80% of tickets handled automatically
  • 10+ hours per week freed up per team member
  • $50k+ saved per year (one hire avoided)

How to Get Started

  1. Start with one label - Pick your most repetitive ticket type (password resets, order status, etc.)
  2. Show inbox.dog your best replies - Paste examples, upload help docs, type your best responses
  3. Review the drafts - See how it looks. Tweak if needed. Approve when ready.
  4. Toggle autopilot - When you’re confident, let it send automatically. Pause anytime.

10-minute setup. Launch in an afternoon.

The Bottom Line

Your team doesn’t need to answer “where’s my order?” 50 times a day. They need to focus on the conversations that matter—the complex issues, the frustrated customers, the opportunities to delight.

inbox.dog handles the repetitive stuff. Your team handles the rest.

Get started now, 7 day free trial

About inbox.dog: AI agents that handle your support inbox automatically. Learn from your examples, work in your Gmail, give you full control. Start with one label. See the drafts. Pause anytime. No lock-in.