Terms of Service

Last updated: August 31, 2025

Agreement Summary

By using Inbox.dog, you agree to these terms. We provide AI email automation services, and you're responsible for how you use them. We respect your privacy and process emails transparently.

1. Acceptance of Terms

By accessing or using Inbox.dog ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including those who are also contributors of content.

2. Description of Service

Inbox.dog is an AI-powered email automation platform that allows users to:

  • Create AI agents that process and respond to emails automatically
  • Upload knowledge base files for AI-powered responses
  • Configure custom email triggers and actions
  • Integrate with Gmail and other email services

3. User Accounts

3.1 Account Creation

You must provide accurate and complete information when creating an account. You are responsible for:

  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

3.2 Account Termination

You may terminate your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

4.1 Permitted Uses

You may use Inbox.dog for:

  • Personal email management and automation
  • Business communication enhancement
  • Customer service automation (with proper disclosure)
  • Any lawful purpose that complies with these Terms

4.2 Prohibited Uses

You may NOT use Inbox.dog for:

  • ❌ Sending spam or unsolicited commercial emails
  • ❌ Impersonating others without consent
  • ❌ Violating any laws or regulations
  • ❌ Harassment, abuse, or harmful content
  • ❌ Phishing or fraudulent activities
  • ❌ Circumventing email provider policies
  • ❌ Overwhelming our systems (abuse/DoS)

5. AI and Automated Processing

5.1 AI Accuracy Disclaimer

Important: AI-generated responses are not guaranteed to be accurate, appropriate, or error-free. You are responsible for reviewing and approving all automated actions.

5.2 User Responsibility

You acknowledge that:

  • AI agents act according to your configurations and prompts
  • You are responsible for the content and tone of AI-generated responses
  • You should review important communications before they are sent
  • You must comply with applicable laws regarding automated communications

5.3 Disclosure Requirements

When using AI agents for business communications, you may be required by law to disclose that responses are AI-generated. This is your responsibility, not ours.

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you provide to the Service. By using the Service, you grant us permission to process your data as described in our Privacy Policy.

6.2 Data Processing

We process emails transiently (in real-time without storage) to provide our service. Email content is not stored after processing is complete.

6.3 Third-Party Services

Our Service integrates with third-party services (Gmail, OpenAI, Cloudflare). Your use of these services is subject to their respective terms and privacy policies.

7. Billing and Payments

7.1 Subscription Plans

Paid plans are billed in advance on a monthly or annual basis. Subscription fees are non-refundable except as required by law.

7.2 Usage Limits

Each plan includes specific usage limits (email volume, agent count, file storage). Exceeding limits may result in additional charges or service suspension.

7.3 Price Changes

We reserve the right to change pricing with 30 days' advance notice. Existing subscriptions will be honored at the original price until renewal.

8. Intellectual Property

8.1 Our IP

The Service, including its design, code, and functionality, is owned by Inbox.dog and protected by intellectual property laws.

8.2 Your Content

You retain rights to content you create (agent prompts, configurations). You grant us a license to use this content solely to provide the Service.

9. Service Availability

9.1 Uptime

We strive for high availability but do not guarantee uninterrupted service. We may suspend the Service for maintenance, updates, or technical issues.

9.2 Third-Party Dependencies

Our Service depends on third-party services (Gmail API, OpenAI, Cloudflare). Disruptions to these services may affect our Service availability.

10. Limitation of Liability

IMPORTANT LEGAL DISCLAIMER:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INBOX.DOG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability to you for any damages shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Inbox.dog from any claims, damages, or losses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content generated by your AI agents

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination:

  • Your access to the Service will end immediately
  • Your data will be deleted within 30 days
  • Unused subscription fees are generally non-refundable

12.2 Termination by Us

We may terminate your account if you:

  • Violate these Terms
  • Use the Service for prohibited purposes
  • Fail to pay required fees
  • Pose a security risk to our systems

13. Governing Law

These Terms are governed by the laws of the jurisdiction where Inbox.dog is incorporated, without regard to conflict of law principles.

14. Changes to Terms

We may revise these Terms from time to time. If we make material changes, we will:

  • Notify you via email or through the Service
  • Provide at least 30 days' notice before changes take effect
  • Allow you to terminate your account if you disagree with changes

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

Questions about these Terms?

Email: legal@inbox.dog

General inquiries: hello@inbox.dog

Support: support@inbox.dog

By using Inbox.dog, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.