Automates customer feedback email management for support teams.
Customer Service & SupportAutomates customer feedback email management for support teams.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: feedback, complaint, suggestion, praise OR from: feedback@customers.com, noreply@surveys.com, review@platform.com
1. Search the knowledge base for previous similar feedback resolutions and company policy. 2. If the email is a complaint, forward to escalation@support-team.com with 'urgent' label and add customer ID. 3. For praise or positive feedback, reply with a thank you note and forward to marketing@company.com. 4. For suggestions, label as 'product-feedback' and forward to product@company.com. 5. For negative reviews, create a draft reply with a resolution plan using templates and forward to qa@support.com for review. 6. Mark all processed feedback as 'read' and archive.