Automates email escalation management for customer service
Customer Service & SupportAutomates email escalation management for customer service
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: escalation, urgent, complaint, issue, problem, manager, priority OR from: support@company.com, escalation@, @client.com
Search the internal knowledge base for the customer's issue history and any previous resolutions. For escalations marked 'urgent' or 'priority', immediately forward to senior-operations@company.com and cc escalation-team@company.com with full email thread. Add 'urgent-escalation' label. For complaints not requiring immediate escalation, reply with acknowledgment and forward to support-lead@company.com for further review. Mark all escalations and complaints as read and star them for visibility. Ensure compliance with GDPR by verifying the correct handling of personal data in communications.