Automate technical support email routing and processing for help desk teams
Customer Service & SupportAutomate technical support email routing and processing for help desk teams
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: ticket, issue, error, bug, support request, password reset, login, connection problem OR from: support@company.com, noreply@vendor.com
1. Search knowledge base for existing solutions related to the identified issue (keywords: "error", "bug", etc.). 2. If a resolution exists, reply to the sender with the solution and relevant steps. 3. If unresolved, forward to support-queue@company.com and assign 'priority-high' label if the issue involves security or outages. 4. For password reset requests, auto-reply with the standard reset procedure and forward to user-verification@company.com. 5. Add the label 'pending-resolution' for outstanding tickets and archive non-critical resolved queries.