Automates email management for live chat support teams.
Customer Service & SupportAutomates email management for live chat support teams.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: chatbot issue, live chat ticket, customer feedback, escalation OR from: chat@support.com, feedback@customer.com, noreply@chatsystem.com
1. Search knowledge base for previous resolutions to similar issues. 2. If 'chatbot issue' is detected, label 'tech-support' and forward to tech@support.com with description. 3. For 'live chat ticket' subjects, verify ticket ID, reply with acknowledgment, forward to support-team@company.com, and label 'pending'. 4. For 'customer feedback', aggregate feedback, star the email, and forward to feedback@customer.com. 5. For 'escalation', forward with high priority to manager@support.com and add 'urgent' label. 6. Mark original email as read and archive.