Streamline email management for customer service phone support teams.
Customer Service & SupportStreamline email management for customer service phone support teams.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: call request, follow-up, escalation, complaint, issue resolution OR from: customersupport@company.com, @helpline.com
1. Search knowledge base for customer issue resolution protocols and recent call logs related to the email. 2. For call requests, forward to appropriate phone support representative based on issue type and urgency. 3. For follow-ups, reply with status update and expected resolution timeline, then forward to customer support manager if unresolved. 4. For escalations, forward immediately to tier 2 support with 'urgent' label, including customer call details. 5. For complaints, reply with acknowledgment and forward to quality assurance team with 'complaint-review' label. Finally, mark email as read.