Automates handling of self-service support emails to enhance efficiency and response times.
Customer Service & SupportAutomates handling of self-service support emails to enhance efficiency and response times.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: password reset, account locked, order status, refund request, FAQ OR from: customersupport@company.com, noreply@company.com
Search knowledge base for solutions to common issues. For password resets and account locks, trigger auto-reply with self-service reset instructions including links. For order status inquiries, search order database; if found, auto-reply with status details and delivery date. For refund requests, forward to refunds@company.com with customer details and purchase information attached. Add 'customer-inquiry' label for all emails and mark high-priority for unresolved issues.