Automate and streamline feedback collection processes in the data collection & forms industry.
Data Collection & FormsAutomate and streamline feedback collection processes in the data collection & forms industry.
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subject contains: customer feedback, survey response, user review, satisfaction survey OR from: feedback@company.com, survey@, @formtools.com
1. Search knowledge base for feedback processing guidelines and current survey data. 2. For positive feedback (keywords: great, excellent, satisfied), reply with a thank you message and forward to marketing@company.com for testimonial use. 3. For negative feedback (keywords: unhappy, poor, dissatisfied), forward to support@company.com with customer details and high priority. 4. For neutral feedback, label as 'review-needed' and forward to analysis@company.com for further evaluation. 5. Mark original email as read and archive.