Automates email workflows for direct-to-consumer brands, focusing on order management and customer service.
E-commerce & RetailAutomates email workflows for direct-to-consumer brands, focusing on order management and customer service.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: order, refund, exchange, complaint, shipping, tracking, customer service OR from: support@d2cbrand.com, orders@, returns@
1. For order inquiries, search knowledge base for order details; reply with order status and estimated delivery, then forward to fulfillment@d2cbrand.com if manual intervention is needed. Add 'order-management' label. 2. For refund requests, verify purchase in system, reply with refund policy details, and forward to refunds@d2cbrand.com for processing. Add 'refund-request' label. 3. For complaints, search previous communications, tag as 'urgent', reply with acknowledgment, and forward to escalations@d2cbrand.com. 4. For general customer service emails, mark as read and star for follow-up by CS team. Use 'customer-service' label.