Automates email workflows for electric utilities, focusing on high-volume customer communications and regulatory compliance.
Workflow AutomationAutomates email workflows for electric utilities, focusing on high-volume customer communications and regulatory compliance.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: outage report, new connection, service complaint, billing inquiry, regulatory update, compliance, grid maintenance OR from: customers@utility.com, @regulatory.gov, @contractors.com
1. Search knowledge base for outage information or recent maintenance updates. For outage reports, forward to operations@utility.com with area details and auto-reply to the customer with estimated restoration time and guidelines. 2. For new connection requests, forward to newservices@utility.com with customer details and address information. 3. For service complaints, forward to customer_relations@utility.com and reply acknowledging receipt with a standard response time. 4. For billing inquiries, forward to billing@utility.com and reply with a request for additional information if needed. 5. For regulatory updates, forward to compliance@utility.com and apply 'regulatory' label. 6. For grid maintenance related emails, forward to engineering@utility.com and star for visibility. 7. Mark all processed emails as read and archive them.