Manages high-volume, repetitive email tasks for clinics, focusing on patient communication and regulatory compliance.
Healthcare & MedicalManages high-volume, repetitive email tasks for clinics, focusing on patient communication and regulatory compliance.
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subject contains: appointment request, patient question, billing inquiry, test results, medication refill OR from: patients@clinic.com, labs@, pharmacy@
1. Search knowledge base for patient info and relevant policies. 2. For appointment requests, forward to scheduling@clinic.com with patient details, preferred dates, and times. Add 'appointment-request' label. 3. For patient questions, draft a response based on FAQs and forward to patient@clinic.com for review. 4. For billing inquiries, forward to billing@clinic.com with relevant patient insurance details and mark as read. 5. For test results, ensure compliance with HIPAA before forwarding to doctor@clinic.com with 'urgent' priority. 6. For medication refills, forward to pharmacy@clinic.com with prescription details and add 'refill-request' label. 7. Always archive emails after final action.