Automates email processing for Cloud Operations teams to manage incidents, service requests, and compliance.
IT AutomationAutomates email processing for Cloud Operations teams to manage incidents, service requests, and compliance.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: 'outage', 'incident', 'service request', 'compliance report', OR from: alerts@cloudprovider.com, monitoring@, compliance@company.com
1. If the subject contains 'outage' or 'incident', search knowledge base for incident response procedures and forward the email to on-call@ops-team.com with 'urgent' priority. Mark as read and add 'incident-management' label. 2. If the email is from alerts@cloudprovider.com regarding 'service request', forward to support@ops-team.com and add 'service-request' label. 3. For compliance-related emails, search knowledge base for compliance policies, forward them to compliance@ops-team.com, and add 'compliance' label. 4. Reply to sender with acknowledgment and expected resolution time for each case.