Automates email workflows for IT service management professionals, prioritizing incident handling and compliance.
Information TechnologyAutomates email workflows for IT service management professionals, prioritizing incident handling and compliance.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: incident report, service request, system outage, SLA breach, IT support OR from: support@company.com, incidents@domain.com, @systemsmonitor.com
1. Search knowledge base for incident handling procedures and SLA agreements. 2. For incident reports, forward to incident-management@company.com with relevant incident IDs and timestamps, and reply with an acknowledgment to the sender. 3. For service requests, label as 'urgent-support', forward to servicedesk@company.com, and add to ticketing system with priority level. 4. For SLA breaches, forward to compliance@company.com with compliance documentation and mark message as high priority. 5. Add 'critical-IT' label to emails pertaining to system outages.