Monitor and respond to social media mentions, reviews, and customer feedback
marketingMonitor and respond to social media mentions, reviews, and customer feedback
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subject contains: social media, review, mention, feedback, complaint, praise, Twitter, Facebook, Instagram OR from: social@company.com
Search knowledge base for brand guidelines and response templates. For positive feedback, reply with thanks and forward to marketing@company.com. For complaints, forward to support@company.com with details. For PR crises, forward to pr@company.com immediately. Add 'social' label.