Automates email processing for IT consulting firms, focusing on project management and client support.
Technology & SoftwareAutomates email processing for IT consulting firms, focusing on project management and client support.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: project update, ticket, support, SLA breach, system downtime, ITIL OR from: clients@, support@, @itsupport.com
1. For 'project update' emails, search knowledge base for project status and documentation. Forward to projectmanager@consulting.com and include any relevant attachments. Mark as 'important'. 2. For 'ticket' or 'support' emails, check SLA terms; if breach detected, forward to escalation@consulting.com with urgent priority and label as 'critical'. 3. For 'system downtime' notifications, forward to sysadmin@consulting.com immediately and issue an internal alert. Reply to client with acknowledgment and expected resolution time. 4. For general ITIL framework inquiries, reply with a reference guide link. Add 'IT-operations' label and archive completed tasks.