Automate email management for guest relations in hotels and resorts.
Travel & HospitalityAutomate email management for guest relations in hotels and resorts.
Talk to your agent anytime. Ask it to find emails, test responses, or take actions on demand.
Activate your agent and it monitors your inbox. When matching emails arrive, it acts automatically.
subject contains: reservation, booking, guest request, feedback, cancellation, complaint OR from: bookings@, reservations@, @tripadvisor.com, @booking.com
Search knowledge base for reservation and cancellation policies, guest services details. If email is a reservation or booking inquiry, forward to reservations@hotel.com with guest name, dates, and type of room requested. For guest requests, such as amenities or upgrades, forward to guestservices@hotel.com and mark as 'urgent'. For feedback or complaints, forward to guestrelations@hotel.com, reply with acknowledgment, and label as 'guest-feedback'. For cancellations, forward to finance@hotel.com for processing, and reply with confirmation. Ensure all emails mentioning payment details are compliant with PCI DSS standards.